Returns and Refund Policy
Cancellation, return, exchange, and refund terms for CLICERA orders.
1. Cancellation before dispatch
Contact makim@ironact.net promptly to request cancellation before dispatch. If the order has shipped, the return process below applies.
2. Returns and withdrawal
Consumers have the mandatory return or withdrawal rights provided by their local law, including the usual 14-day withdrawal right for eligible EU/UK distance purchases. Statutory exceptions may apply to opened or used cosmetics that cannot be resold for health or hygiene reasons.
3. Wrong, damaged, or defective items
For a wrong, damaged, or defective item, contact makim@ironact.net with the order number and photos. After verification, we provide replacement, reshipment, or refund as required by applicable law.
4. Costs and refunds
Return costs for a change of mind may be the customer's responsibility where permitted by law; we cover costs for wrong, damaged, or defective items. Approved refunds are issued to the original payment method, and posting time varies by payment provider.
5. Contact before return
Do not send an item before receiving return instructions and an address from makim@ironact.net.